Customer Notice

Dear Valued Customer:

We recently discovered skimming devices on certain point of sale card readers at five Fairway Market stores. We quickly investigated the issue and found that a small percentage of customers who shopped at these stores may have had their credit or debit card information compromised. Click here for the list of affected stores and potential dates of exposure. We are working closely with law enforcement authorities and coordinating our efforts with the payment card organizations.

Based on the investigation, we believe the skimming device was designed to collect certain payment card information, including cardholder name, payment card number, security code, expiration date and, to the extent debit functionality was utilized, PINs. We sincerely apologize for any inconvenience or concern this may cause you. We take our obligation to safeguard personal information very seriously and are alerting potentially affected customers about this issue so they can take steps to help protect their information. Individuals are entitled under U.S. law to one free credit report annually from each of the three nationwide consumer reporting agencies. To order a free credit report, visit www.annualcreditreport.com or call toll-free at 1-877-322-8228. We encourage potentially affected customers to review their account statements and monitor their free credit reports. Customers who believe there is an unauthorized charge on their card should contact the relevant bank or card issuer immediately.

If you have any questions about this matter, please contact our Customer Service Team at (646) 616-8265 or toll free at (855) 770-4468 or by email at support@fairwaymarket.com. Customer Service is available Monday through Friday, from 9:00AM to 6:00PM ET, excluding major holidays.

For additional information, please see the Frequently Asked Questions below.

Yours truly,

Fairway’s Customer Service Team

 

 

Frequently Asked Questions

 

1. What happened?

We recently discovered skimming devices on certain point of sale card readers at five Fairway Market stores. We quickly investigated the issue and found that a small percentage of customers who shopped at these stores may have had their credit or debit card information compromised.

2. What did Fairway do when it discovered the issue?

Promptly after learning of the issue, we took steps to secure the relevant point of sale systems and determine the nature and scope of the incident. We also have been working closely with law enforcement authorities and coordinating our efforts with the payment card organizations.

3. What information may have been compromised?

Based on the investigation, we believe the skimming device was designed to collect certain payment card information, including cardholder name, payment card number, security code, expiration date and, to the extent debit functionality was utilized, PINs. There is no evidence that other customer information, such as contact information or Social Security numbers were affected by this issue.

4. Which Fairway Market stores were impacted by this incident?

The locations and potential dates of exposure for each affected Fairway Market store are listed here.

5. Is it safe to use a payment card at Fairway Market stores?

Yes. The skimming devices have been removed and no longer present a threat to customers using payment cards at our stores. We are also taking steps to prevent a similar occurrence, including (i) installing EMV chip reader technology at every register and (ii) implementing a comprehensive training program to detect and immediately address suspicious activity of this nature in the future.

6. Is my payment card information affected?

This issue impacted a limited number of Fairway Market stores during specific periods of time. Please refer to your payment card statements to see if you used a card at one of the affected stores during the relevant period. If you believe your payment card was affected or you see any unusual activity on your account statement, you should immediately contact your bank or card issuer.

7. What should I do to help protect my information?

If you believe your payment card may have been affected, you should immediately contact your bank or card issuer. Under U.S. law, you are entitled to one free credit report annually from each of the three national credit bureaus. To order your free credit report, visit www.annualcreditreport.com or call toll free at 1-877-322-8228. We encourage you to review your account statements and monitor your free credit reports. For more information about steps you can take to protect your credit files, you can contact any one of the consumer reporting agencies at:

Equifax                           1-800-525-6285                           www.equifax.com

Experian                         1-888-397-3742                           www.experian.com

TransUnion                   1-800-680-7289                           www.transunion.com

8. Where can I get more information?

Potentially affected customers with questions about this matter may call our Customer Service Team at (646) 616-8265 or our toll free number at 1-855-770-4468. Customer Service is available Monday through Friday, from 9:00AM to 6:00PM ET, excluding major holidays.